Message boards : Number crunching : couldn't start app: CreateProcess() failed. Check your antivirus.
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Send message Joined: 29 Oct 17 Posts: 1049 Credit: 16,432,494 RAC: 17,331 |
The new app is only downloaded once, if it is not already on your system. However, if McAfee keeps quarantining the app, boinc will think the file needs downloading again because McAfee has moved it. To get around it, I suggest setting "no new tasks" for CPDN. Suspend any current 8.29 wah, check McAfee quarantine and restore the wah_8.29_windows_intelx86.exe file if it's been quarantined. Then resume the tasks. Check McAfee doesn't quarantine the exe again, it shouldn't do, this is how I worked around the problem when I was developing the new app. --- CPDN Visiting Scientist |
Send message Joined: 5 Aug 04 Posts: 1120 Credit: 17,202,915 RAC: 2,154 |
To get around it, I suggest setting "no new tasks" for CPDN. Done. Suspend any current 8.29 wah, There were none. (Two 8.24 are there with time on them. One running, one waiting to run) check McAfee quarantine and restore the wah_8.29_windows_intelx86.exe file if it's been quarantined. It is there; nothing in quarantine. I probably restored it last night, time stamp is 23:56 yesterday. Then resume the tasks. Done. Check McAfee doesn't quarantine the exe again, it shouldn't do, this is how I worked around the problem when I was developing the new app. It has not quarantined it yet. We will see next time I get an 8.29 task. |
Send message Joined: 5 Aug 04 Posts: 1120 Credit: 17,202,915 RAC: 2,154 |
Failed anyway. File is quarantined. Task 22406406 Name wah2_eas25_a15g_199212_24_1007_012266348_0 Workunit 12266348 Created 15 Feb 2024, 23:48:40 UTC Sent 18 Feb 2024, 1:53:27 UTC Report deadline 17 Jun 2024, 1:53:27 UTC Received 18 Feb 2024, 7:12:21 UTC Server state Over Outcome Computation error Client state Compute error Exit status -185 (0xFFFFFF47) ERR_RESULT_START Computer ID 1512658 Run time CPU time Validate state Invalid Credit 0.00 Device peak FLOPS 3.92 GFLOPS Application version Weather At Home 2 (wah2) (region independent) v8.29 windows_intelx86 Stderr <core_client_version>7.24.1</core_client_version> <![CDATA[ <message> couldn't start app: CreateProcess() failed - The system cannot find the file specified. (0x2)</message> ]]> Computer 1512658 Computer information IP address Show IP address Domain name DESKTOP-K1UQGC4 Local Standard Time UTC -5 hours Created 19 Dec 2020, 22:21:58 UTC Total credit 346,432 Average credit 4,313.15 Cross project credit BOINCstats.com Free-DC CPU type GenuineIntel 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz [Family 6 Model 140 Stepping 1] Number of processors 8 Coprocessors --- Virtualization None Operating System Microsoft Windows 10 Core x64 Edition, (10.00.19045.00) BOINC version 7.24.1 Memory 15.64 GB Cache 256 KB Swap space 18.02 GB Total disk space 460.73 GB Free Disk Space 301.09 GB Measured floating point speed 3.92 billion ops/sec Measured integer speed 29.31 billion ops/sec Average upload rate 179.73 KB/sec Average download rate 7909.33 KB/sec Average turnaround time 10.74 days Application details Show Tasks 50 Number of times client has contacted server 2153 Last time contacted server 18 Feb 2024, 9:13:43 UTC Fraction of time BOINC is running 99.99% While BOINC is running, fraction of time computer has an Internet connection 100.00% While BOINC is running, fraction of time computing is allowed 100.00% While is BOINC running, fraction of time GPU computing is allowed 100.00% Task duration correction factor 1 |
Send message Joined: 29 Oct 17 Posts: 1049 Credit: 16,432,494 RAC: 17,331 |
Try again, set no new tasks etc. Every time it's quarantined, a new task will trigger a new download. It's a timing issue I think. |
Send message Joined: 1 Jan 07 Posts: 1061 Credit: 36,703,308 RAC: 9,860 |
Download a new task, then suspend either the task or all computation before it gets a chance to run. Look to see if the .exe was quarantined immediately on download. If so, restore it and use whatever tools the AV program provides to say "I trust this file". If it wasn't flagged immediately on download, look to see if the AV provides an option to scan a single file on request (most do). Scan it, and respond to any warnings/options it generates. Again, the idea it to get to the point where you can say "I trust this file". Only then allow the task to start running. |
Send message Joined: 5 Aug 04 Posts: 1120 Credit: 17,202,915 RAC: 2,154 |
Download a new task, then suspend either the task or all computation before it gets a chance to run. Look to see if the .exe was quarantined immediately on download. If so, restore it and use whatever tools the AV program provides to say "I trust this file". One was downloaded but not started, so I suspended it. It was not yet quarantined. There is a way to tell it not to scan a file, but I do not think it works. I can go through the motions, but it never acknowledges that it has done it. If it wasn't flagged immediately on download, look to see if the AV provides an option to scan a single file on request (most do). Scan it, and respond to any warnings/options it generates. Again, the idea it to get to the point where you can say "I trust this file". I could scan the single file, and it quarantined it right away. There is one file in the list of quarntied files-- this one. It says Item: wah2--8.29-windows-intelx8 Threat:RealProtect-L S6e9fdca5e68a Dated: 15/02/2024 12:56 PM C:\ProgramData\BOINC\projects\climateprediction.net/ RealProtect-L S6e9fdca5e68a I have a choice of Restore or Delete. No option to say I trust that file., If I select Restore, I can then go to where it allow me to say to not scan it, but it has no way to display a list of non-scanned files. Furthermore after I tell McAfee to not scan the file, it pretends, but does not do it; i,e,, if I scan it again, it quarantines it again. Only then allow the task to start running. I did not do this yet. |
Send message Joined: 29 Oct 17 Posts: 1049 Credit: 16,432,494 RAC: 17,331 |
With my McAfee, once I've restored the file, it does not quarantine it again. I think that's how you tell McAfee the file is trusted. That was all I had to do. However, if the file is replaced again, even if it's exactly the same file, McAfee will quarantine it again. So the key is not have a task start unless the exe is restored. --- CPDN Visiting Scientist |
Send message Joined: 5 Aug 04 Posts: 1120 Credit: 17,202,915 RAC: 2,154 |
With my McAfee, once I've restored the file, it does not quarantine it again. I think that's how you tell McAfee the file is trusted. That was all I had to do. OK: I told McAfee to restore the file from the quarantine. I checked and it is there where it should be, right after the 8.24 one. I then told Boinc-client to resume the process (it had never started so it is now in ready-to-start state). However, if the file is replaced again, even if it's exactly the same file, McAfee will quarantine it again. So the key is not have a task start unless the exe is restored. I have two 8.24 tasks running and one waiting to run. The 8.29 one is now waiting to start. app-config allows four climateprediction.net processes to run at a time, but my machine is busy with other Boinc tasks, so it can be a while. Boinc is allowed only 7 of my 8 cores. This is a machine that has little to do other than Boinc-client although I will be running TaxAct soon. |
Send message Joined: 29 Oct 17 Posts: 1049 Credit: 16,432,494 RAC: 17,331 |
Ok, hopefully that'll fix it. Otherwise I'm not sure what else to do. --- CPDN Visiting Scientist |
Send message Joined: 5 Aug 04 Posts: 1120 Credit: 17,202,915 RAC: 2,154 |
Ok, hopefully that'll fix it. Otherwise I'm not sure what else to do. Failed again same way. Task 22410446 Name wah2_eas25_a288_199912_24_1007_012267744_1 Workunit 12267744 Created 18 Feb 2024, 15:28:47 UTC Sent 18 Feb 2024, 15:41:36 UTC Report deadline 17 Jun 2024, 15:41:36 UTC Received 19 Feb 2024, 2:23:46 UTC Server state Over Outcome Computation error Client state Compute error Exit status -185 (0xFFFFFF47) ERR_RESULT_START Computer ID 1512658 Run time CPU time Validate state Invalid Credit 0.00 Device peak FLOPS 3.92 GFLOPS Application version Weather At Home 2 (wah2) (region independent) v8.29 windows_intelx86 Stderr <core_client_version>7.24.1</core_client_version> <![CDATA[ <message> couldn't start app: CreateProcess() failed - The system cannot find the file specified. (0x2)</message> ]]> Workunit 12267744 name wah2_eas25_a288_199912_24_1007_012267744 application Weather At Home 2 (wah2) (region independent) created 16 Feb 2024, 0:03:21 UTC minimum quorum 1 initial replication 1 max # of error/total/success tasks 3, 3, 1 Task click for details Computer Sent Time reported or deadline explain Status Run time (sec) CPU time (sec) Credit Application 22410593 --- --- --- Unsent --- --- --- --- 22410446 1512658 18 Feb 2024, 15:41:36 UTC 19 Feb 2024, 2:23:46 UTC Error while computing 0.00 0.00 --- Weather At Home 2 (wah2) (region independent) v8.29 windows_intelx86 22407803 1541197 18 Feb 2024, 14:54:42 UTC 18 Feb 2024, 15:28:45 UTC Abandoned 0.00 0.00 --- Weather At Home 2 (wah2) (region independent) v8.29 windows_intelx86 |
Send message Joined: 29 Oct 17 Posts: 1049 Credit: 16,432,494 RAC: 17,331 |
Ok. I've been away but will be home tonight. I will try on my McAfee windows pc and let you know. |
Send message Joined: 15 May 09 Posts: 4538 Credit: 19,007,330 RAC: 21,449 |
13 successful tasks from 1006 so far. I see the only two hard fails so far from 1007 look like all six task failures are variations on the exe file not being present. |
Send message Joined: 1 Jan 07 Posts: 1061 Credit: 36,703,308 RAC: 9,860 |
I have 11 batch 1006 tasks in progress, and 2 batch 1007. The leader has reached 76%, and tail-end Charlie is approaching 28%. None has shown any sign of distress so far, and I have no stuck uploads. Fingers crossed that continues. |
Send message Joined: 29 Oct 17 Posts: 1049 Credit: 16,432,494 RAC: 17,331 |
Failed again same way. Hi Jean-David, I've got this working with McAfee. For reference I have: McAfee LiveSafe 1.14.212. Starting from scratch, that is, no wah-ri 8.29 tasks and no wah 8.29 executables in the ...../boinc/projects/climateprediction.net folder. Set 'Allow new tasks' for climateprediction.net in boincmgr. Starts download for a new wah-ri 8.29 task. 'Suspend' the climateprediction.net project in boincmgr -- this will allow the download to complete but not start. Open McAfee and from Home page go to 'My Protection => Real-time scanning' in the left hand bar. Make sure 'Real time scanning' is ON. It's not possible to exclude files without it on. At the bottom of the real-time scanning window, click on 'Add file'. Navigate to the ../boinc/projects/climateprediction.net folder, select 'wah2_8.29_windows_intelx86.exe' and add it. It should then appear in the list of 'Excluded files'. If it doesn't, do it again (for some odd reason, I find I sometimes have to do this twice). Then in boincmgr, Resume the climateprediction.net project and the task should then run fine. If boinc has already downloaded the exe file, you might find it under 'My Protection => Quarantined Files'. In which case, select it, click 'Restore'. Then as above, go to 'Real-time scanning' and 'Add' the file to the excluded list. If the boinc data directory is hidden from you to get to the exe in File explorer, turn on 'View - Show - Hidden folders'. Hope that gets things going for you. p.s. we are looking into why this is tripping a few AV systems. I can assure you there are no viruses on my development PC. --- CPDN Visiting Scientist |
Send message Joined: 5 Aug 04 Posts: 1120 Credit: 17,202,915 RAC: 2,154 |
Hi Jean-David, I've got this working with McAfee. For reference I have: McAfee LiveSafe 1.14.212. I have what they call McAfee Advantage Individual Version 1.14.212 Build 1.1.2569.0 So it is probably like yours. Starting from scratch, that is, no wah-ri 8.29 tasks and no wah 8.29 executables in the ...../boinc/projects/climateprediction.net folder. Right now, my Windows 10 machine has No New Tasks set for climateprediction. There are also some other files in that directory with 8.29 in their names. .zip files. there was the 8.29 ,exe file, so I deleted it. There are no files in quarantine. There are four 8.24 tasks running. I do not recall that they are called wah-ri. IIRC, they are called wah2_8.29_windows_intel86..... Set 'Allow new tasks' for climateprediction.net in boincmgr. I hesitate do do this now because if I allow new CPDN tasks, I may have to wait a week or so until at least one of those 8.24 tasks finishes. Maybe if I suspend one? Open McAfee and from Home page go to 'My Protection => Real-time scanning' in the left hand bar. Make sure 'Real time scanning' is ON. It's not possible to exclude files without it on. It is ON, At the bottom of the real-time scanning window, click on 'Add file'. Navigate to the ../boinc/projects/climateprediction.net folder, select 'wah2_8.29_windows_intelx86.exe' and add it. It should then appear in the list of 'Excluded files'. I have never been able to find a list of Excluded files. Where is it? When I click Add file, a pop-up menu of files in the right directory appears. If I click on the file to be excluded, nothing happens. I can select either open or cancel. If I try open, it does not really respond. And I do not really want to open it anyway. There feels to be something wrong there. If it doesn't, do it again (for some odd reason, I find I sometimes have to do this twice). Then in boincmgr, Resume the climateprediction.net project and the task should then run fine. If boinc has already downloaded the exe file, you might find it under 'My Protection => Quarantined Files'. In which case, select it, click 'Restore'. Then as above, go to 'Real-time scanning' and 'Add' the file to the excluded list. If the boinc data directory is hidden from you to get to the exe in File explorer, turn on 'View - Show - Hidden folders'. Not a problem. Hope that gets things going for you.? |
Send message Joined: 29 Oct 17 Posts: 1049 Credit: 16,432,494 RAC: 17,331 |
On my version of McAfee, the list of 'Excluded Files' is on the same settings page as 'Real time scanning'. The file list appears above the 'Add file' button. You probably can't see it because there's none added?At the bottom of the real-time scanning window, click on 'Add file'. Navigate to the ../boinc/projects/climateprediction.net folder, select 'wah2_8.29_windows_intelx86.exe' and add it. It should then appear in the list of 'Excluded files'.I have never been able to find a list of Excluded files. Where is it? When I click Add file, a pop-up menu of files in the right directory appears. If I click on the file to be excluded, nothing happens. I can select either open or cancel. If I try open, it does not really respond. And I do not really want to open it anyway. There feels to be something wrong there.Yes, as I said in my earlier message. For some reason I sometimes have to try 'Add File' twice on the same file before it appears on the page. Probably a bug or McAfee being slow. Try it again, it does work. --- CPDN Visiting Scientist |
Send message Joined: 29 Oct 17 Posts: 1049 Credit: 16,432,494 RAC: 17,331 |
I had a response from McAfee and they have accepted the binary file wah2_8.29_windows_intelx86.exe for whitelisting as a false positive. Hopefully this will soon propagate down to users and stop being a problem. --- CPDN Visiting Scientist |
Send message Joined: 5 Aug 04 Posts: 1120 Credit: 17,202,915 RAC: 2,154 |
On my version of McAfee, the list of 'Excluded Files' is on the same settings page as 'Real time scanning'. The file list appears above the 'Add file' button. You probably can't see it because there's none added? That is probably the case. Should I put the old 'wah2_8.29_windows_intelx86.exe' file back and try again? I am keeping it in the trash bin. |
Send message Joined: 29 Oct 17 Posts: 1049 Credit: 16,432,494 RAC: 17,331 |
Sure. Now McAfee have emailed to confirm it's a false positive it's a safe thing to do.Yes, as I said in my earlier message. For some reason I sometimes have to try 'Add File' twice on the same file before it appears on the page. Probably a bug or McAfee being slow. Try it again, it does work.That is probably the case. --- CPDN Visiting Scientist |
Send message Joined: 5 Aug 04 Posts: 1120 Credit: 17,202,915 RAC: 2,154 |
I had a response from McAfee and they have accepted the binary file wah2_8.29_windows_intelx86.exe for whitelisting as a false positive. Hopefully this will soon propagate down to users and stop being a problem. I just updated my McAfee stuff but all seems to be the same. E.g., Version 1.14.212, etc. |
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