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Thread 'Template for future help posts'

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Profilemo.v
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Message 30360 - Posted: 5 Sep 2007, 2:47:02 UTC

I have just received a help email from Shiela (sic) at Microsoft and now realise how much we could do at CPDN to improve the customer experience for members posting about problems. I suggest using this template in future whenever we offer help:



Dear XXX
Thank you for posting to CPDN Live Technical Support. My name is YYY and you mentioned that you are unable to access your model data, and that you receive a \"Login Error\" error message. I understand how inconvenient this can be, and how important it is for you to seamlessly login to access your model data. I am glad to assist you today.

XXX, when you sign in to CPDN Live, a cookie is stored on your computer. A cookie is a small text file that is created by a Web site to retain customized information, such as your preferences for use at that site. Cookies let you move from page to page at the CPDN Live site without having to sign in again on each page.......
...................
In order to resolve this issue, you must.......
...................

You can also get in touch with your software manufacturer for further assistance on how to configure your software to work properly with CPDN Live.

You are valuable at CPDN Live, and we look forward to providing you with consistent and effective service. We appreciate your input and involvement in our CPDN Live products.

Sincerely

YYY
Most valued CPDN Live Moderator and Technical Support Officer
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glaesum

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Message 31083 - Posted: 23 Oct 2007, 22:32:02 UTC
Last modified: 23 Oct 2007, 22:32:55 UTC

sorry about the non-sequitur, but this is way of responding to our esteemed moderator, mo.v, and author of this single message thread.

in the other cpdn forum, Mo uses a message signature with a link to the \"Spinnaker Tower\" in his home town so when in a thread in the Number Crunching section I mentioned I had a dozen pictures taken on a sunny day of this landmark and of the view from it. It\'s a functionless but splendid folly. :)
mo suggested I post a link here in Cafe CPDN, so herewith the album thumbnails: Spinnaker Tower pix
there are a couple more on the next thumbnail page - other images in the album are of the historic naval dockyard.

...oh, and if anyone wants to nick a pic, please ask for details and I\'ll consent if you credit it.
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Les Bayliss
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Message 31085 - Posted: 23 Oct 2007, 22:51:10 UTC


... his home town ...

Ahemmm
her home town

Nice photos though.

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glaesum

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Message 31086 - Posted: 23 Oct 2007, 23:45:06 UTC - in response to Message 31085.  


... his home town ...

Ahemmm
her home town
Nice photos though.

...and I tried so hard to construct that sentence without a him/her etc., sorry!
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Message 31089 - Posted: 24 Oct 2007, 2:32:31 UTC

Thanks for posting all those photos, Pete. They really are good. My sons and their friends have run a few half-marathons starting and finishing along the sea-front. Your pics of the Victory are also excellent. If you ever get the chance to see the replica of Columbus\'s Santa Maria in the port in Barcelona, it\'s most interesting to see how he got right across the Atlantic with 3 ships that were tiny compared with the Victory. Not having to carry all the cannons would help of course. (The Victory is the real thing, not a replica.)

I think Nelson only took real volunteers on the Victory, but when ships that press-ganged young men and boys into the navy were seen approaching Portsmouth harbour, the men and boys used to run away to the villages inland.

I love every tower and its aerial view. Another superb panorama is from the roof of the Institut du Monde Arabe in Paris.

Thanks again; I shall save a link to your photos if you don\'t mind.
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Message 31217 - Posted: 31 Oct 2007, 19:18:47 UTC - in response to Message 31089.  
Last modified: 31 Oct 2007, 19:25:17 UTC

>>snip<< If you ever get the chance to see the replica of Columbus\'s Santa Maria in the port in Barcelona, it\'s most interesting to see how he got right across the Atlantic with 3 ships that were tiny compared with the Victory.
Thanks again; I shall save a link to your photos if you don\'t mind.

hi Mo glad you liked the photos, the \'Culture Show\' did a helicopter fly-past of the Spinnaker Tower in the early summer in a \'Land Art\' feature.
also, if you navigate to the photo album called Greenwich, you\'ll find pix of the Cutty Sark just before it closed for major renovation and the subsequent tragic fire.

strange that the Santa Maria is in Barcelona, you\'d think it would be in Sevilla where Columbus finalised his expedition and victualled the ships (although technically they set off from Palos) - but then it was built in Galicia...
you\'ll find a replica of Drake\'s somewhat later Golden Hinde here in London at St Mary Overie Dock just by Clink Street between the Bishop of Winchester\'s Palace and Southwark Cathedral. see pix (heavily over-shadowed all around): a Southwark Walk
or else, just a handful of years after Columbus, is John Cabot\'s \"Matthew\" where it\'s quincentenary replica is correctly located in Bristol (fyi: next to the SS Great Britain). sorry no photos of that one. :-)

most of my historical and landscape photos (as the Southwark ones above) are actually located in a friend\'s *gallery system*
at higher resolution, mine being a mere 10% or so of the total 25,000 images in it! they are all organised in various ways: castles, cathedrals, country houses, pre-history, roman stuff, townscapes, overseas trips, fauna+flora etc. etc.
the Spinnaker Tower and Cutty Sark ones are duplicated there, but for some reason - I forget why - only at the same lower resolution; sorry about that.
this final url link is probably more worth saving than the original one as it is a growing and increasingly valuable database.
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Message 31244 - Posted: 1 Nov 2007, 23:41:57 UTC
Last modified: 1 Nov 2007, 23:42:55 UTC

Hi again Pete

The Santa Maria replica was made for a film, then kept for public visits. For fanatics of old ships it\'s in a very good place, just a stone\'s throw from the Royal Arsenal/Shipyard converted into a museum, Les Reials Drassanes, which is full of models, replicas and historic maps. They have a replica of Juan de Austria\'s royal galleon which fought at the battle of Lepanto at the end of the 16th century against the Turks. It had both sails and oars.



I\'ve always wanted to visit St Thomas\'s Hospital (the historic part, I mean!) and your photos will probably spur me to. The photos seem to show a guided tour, which is what one would need.

An ancestor of mine showed up on the 1891 census as a porter at Bart\'s Hospital and my son worked there last year. The buildings are mostly the original ones because of the lack of space for expansion and are a nightmare to work in. In 1891 the staff list showed a Chief Administrator of Chloroform who had a 23 year-old assistant. Your life in their hands.


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